One receptionist — However your trade decides who gets the slot
Table sizes, which stylist does which service, how big the dog is, how many places are left in the class, how far the van will drive — the same line reads whichever of those applies, out of the paragraph you wrote about your business.
Restaurants
It counts seats, not bookings.
Takeaway & pizzeria
It takes the order, prices it, and reads the total back.
Hair & barber
It knows who does what, and how long it really takes.
Nail salons
Two services in one visit, and it works out when the second one starts.
Pet grooming
It asks about the dog before it books the slot.
Gyms & studios
Classes count places. One-to-one books the coach.
Locksmiths
It answers “how soon can you get here?”, not “which slot?”
Plumbers
It quotes the call-out, checks the address, and leaves travel time.
Electricians
It says how long the job takes and what it costs, in the same breath.
Cleaning services
It finds out how big the job is before it offers a time.
Dental practices
It books the chair — and refuses to give clinical advice.
Medical clinics
It books the practitioner the patient asked for, and guesses at nothing.
Auto repair shops
Two jobs in one call are two bookings, not one guess.
Tattoo studios
It books the consultation, not a guess at how long the piece takes.
Driving schools
The person booking is usually not the person driving.
Photographers
It will not guess where the shoot happens — it takes a number instead.
Four things a trade can switch on
These are not four more trades — they are pieces any trade can use. Write “we come to you” and the address checking arrives with it.
We come to you
It asks for the address, checks it against the postcodes you cover, and tells the caller then and there if they are outside it. Between jobs it leaves the travel time you set. Plumbers, electricians, HVAC, cleaners, mobile groomers and mobile barbers all use this same piece.
Come now, not Thursday
For callers with an emergency, it answers “how soon” with an arrival window instead of reading out a list of slots. A person standing in the rain does not want your calendar.
Which one are they coming to see
A property, a vehicle, a room. The thing itself does not use up availability — ten people can view the same flat in a day — so it books your people’s time and records which one they asked about.
Reports, not bookings
Some calls are not a slot at all. A tenant reporting a leak has no time and no resource — it has a priority and a status. Those become tracked jobs with the caller’s own words kept intact.
True in every trade
Your customers’ languages
Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.
A book you can actually read
Today’s list, a calendar, and the written transcript of the call behind every single row.
Change it in a sentence
New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.
Your customers cancel by text
The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.
Your side is in your language too
The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.
A person, when they ask for one
Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.
Yours isn’t one of these 16?
Then it gets written when you describe your business. The receptionist reads your rules out of a paragraph — so if you take appointments, the shape already fits. You see what it worked out before anything goes live, and you can change any of it in a sentence. The 16 below are simply the ones we have tuned and checked by hand.