An AI receptionist for nail salons that books both services in one visit
Your hands are under a lamp and the phone is ringing. This answers it, holds the right length for a gel set rather than a generic half hour, and when the caller adds a pedicure it works out that the second one starts after the first — not on top of it. Then it texts them a code.
Two services in one visit, and it works out when the second one starts.
A manicure and a pedicure in the same visit are two appointments back to back — it works out that the second starts when the first ends, rather than double-booking the same hour.
Gel, acrylic and a soak-off are different lengths, and the length that gets held is the one that service actually takes.
Who does which service is respected, so nobody is booked with a technician who does not do acrylics.
Somebody asking to add something halfway through the call does not restart the booking — it just extends it.
Nail salonLotus NailsENYUEESZH1:48Cantonese, then Spanish to add a pedicure — it books both, and works out that the second starts after the first.
True in every trade
Your customers’ languages
Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.
A book you can actually read
Today’s list, a calendar, and the written transcript of the call behind every single row.
Change it in a sentence
New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.
Your customers cancel by text
The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.
Your side is in your language too
The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.
A person, when they ask for one
Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.
Nail salons: the things people ask first
Somebody books a manicure then adds a pedicure. Does it cope?
That is exactly what happens in the recording on this page — and the second service is placed after the first ends, not over it. Adding something mid-call does not restart anything; the visit simply gets longer and the technician’s afternoon still adds up.
Gel and acrylic are not the same length. Does it hold the right one?
Each service has its own length, and it can differ per technician if that is true for you. What gets held in the book is the length that service actually takes, so a full acrylic set does not get squeezed into a half hour and eat the rest of the day.
Not everyone here does the same treatments. Will it respect that?
Yes. Who does what is part of what you described, and it only offers a technician who genuinely does that service. If the one the caller asked for does not, it says so and names the ones who do.
A lot of our clients are more comfortable in Cantonese or Spanish.
Then listen to this one. The caller opens in Cantonese and switches to Spanish partway through to add the pedicure — the receptionist follows both times without being asked, and both services still land in the book.
Not quite what you run?
These work the same way underneath — and if none of them is you, the last card is.
Hair & barber
It knows who does what, and how long it really takes.
Pet grooming
It asks about the dog before it books the slot.
Tattoo studios
It books the consultation, not a guess at how long the piece takes.
AI phone answering service
A traditional answering service picks up and writes down what the caller said.
Every other trade
Describe your business and your booking rules get written from that paragraph. There is no waiting list, and you can hear one of those on the page.