Gyms & studios

An AI receptionist for gyms and yoga studios that counts places left

You are on the floor with a class in front of you and reception is ringing. This answers it, says how many places are actually left in Saturday’s spin, holds two if that is what they asked for, and texts the code — and books one-to-one sessions straight into the coach’s own diary instead.

What it does on the call

Classes count places. One-to-one books the coach.

A group class holds a headcount cap and the receptionist says how many places are left — callers decide faster when they hear a number.

Two places in one call is one question, not two bookings: it checks there is room for both before it answers.

One-to-one sessions behave differently — the coach’s own time is held, not a place in a room.

Which coach teaches which class is respected, so nobody is put on a class they do not run.

Gym & classesIron Bay FitnessENFRESZH1:41Two places in one spin class — the class has a cap, and it counts before it answers.
0:001:41
Booked3 live lookups against the diary · 4 language changes · code Z606ZQ read back on the call
Also true here

True in every trade

Your customers’ languages

Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.

A book you can actually read

Today’s list, a calendar, and the written transcript of the call behind every single row.

Change it in a sentence

New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.

Your customers cancel by text

The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.

Your side is in your language too

The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.

A person, when they ask for one

Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.

Questions

Gyms & studios: the things people ask first

Does it know how many places are left in a class?

Yes, and it says the number out loud rather than “there is space”. Someone deciding whether to bring a friend needs to hear “three left”, not a yes — and in the recording on this page that is exactly the question, because the caller wants two.

Can it handle both group classes and one-to-one?

Both, and they work differently underneath. A class has a cap and counts down as it fills; a one-to-one holds a coach’s time the way a stylist booking would. Which one applies comes out of how you described what you run — you do not pick a mode.

What happens when a class is full?

It says so plainly and offers the nearest classes that still have room, instead of quietly moving somebody to a time they never agreed to. Someone turning up to a session they thought they had booked is worse than not getting the booking.

Can it stop people being booked onto a class the coach does not teach?

That is part of it. Which coach runs which class is something you described once, and it is checked before anything is offered — so a substitution you never agreed to cannot appear in the timetable.