An AI receptionist for pet groomers that asks the breed first
You have both hands on a wet dog. The phone rings, and it is someone with a Newfoundland who wants Saturday. This asks the breed and the size in conversation, holds the longer slot a big coat actually needs, offers only the groomers who take that size, and texts the owner a code.
It asks about the dog before it books the slot.
Breed and rough weight come up in conversation, not on a form the caller would abandon.
A large dog stretches the appointment on its own — you never find out at drop-off that the slot was too short.
Only groomers who take that size get offered, so nothing has to be phoned back and undone.
A full groom and a bath are different lengths, and the one it holds is the one that was asked for.
Pet groomingHappy Paws GroomingENESYUEZH1:41The dog’s name and breed in Spanish, how long a bath takes in Cantonese, booked in Mandarin.
True in every trade
Your customers’ languages
Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.
A book you can actually read
Today’s list, a calendar, and the written transcript of the call behind every single row.
Change it in a sentence
New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.
Your customers cancel by text
The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.
Your side is in your language too
The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.
A person, when they ask for one
Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.
Pet grooming: the things people ask first
How does it know how long to hold?
It asks. Size and breed come up in conversation the way they would with you, and the slot it holds is the one you said that size needs — so a large dog does not get booked into a small dog’s half hour and blow up the rest of the afternoon.
Some of my groomers do not take large dogs. Will it respect that?
Yes. Who takes which size is part of what you describe, and it only offers the groomers who genuinely do. A booking that has to be phoned back and undone costs you more than the one you missed.
What if someone asks about vaccination rules or a matted coat?
It will not invent a policy. If you have not told it, it says it cannot confirm that one, takes the owner’s number and their exact question, and it lands in your dashboard as somebody waiting on a call back.
We are mobile — we go to the customer. Does that change anything?
Only for the better. “We come to you” is a piece you switch on: it then asks for the address, checks it against the postcodes you cover, and leaves the travel time you set between jobs so the second appointment of the morning is not booked as if the van teleports.
Not quite what you run?
These work the same way underneath — and if none of them is you, the last card is.
Hair & barber
It knows who does what, and how long it really takes.
Nail salons
Two services in one visit, and it works out when the second one starts.
Cleaning services
It finds out how big the job is before it offers a time.
AI phone answering service
A traditional answering service picks up and writes down what the caller said.
Every other trade
Describe your business and your booking rules get written from that paragraph. There is no waiting list, and you can hear one of those on the page.