A 24/7 AI answering service for locksmiths
It is eleven at night and someone is standing outside their own front door. They do not want your calendar — they want to know how soon somebody can be there. This asks where they are, checks the postcode is inside the area you cover, and gives them a window you can actually keep.
It answers “how soon can you get here?”, not “which slot?”
These callers are standing outside right now, so it asks where they are and what happened — never which day would suit them.
It gives an arrival window, not a precise minute. “Twenty-five minutes” is a promise one red light breaks, and the caller is watching the clock.
It checks the address against the postcodes you actually cover and says so on the call — so nobody waits in for a van that was never coming.
It leaves travel time between jobs, so the second address of the night is not booked as if the van teleports.
LocksmithKeyline LocksmithENESFRZH1:35Locked out of the house. She wants the price and how soon someone can be there, not a list of slots.
True in every trade
Your customers’ languages
Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.
A book you can actually read
Today’s list, a calendar, and the written transcript of the call behind every single row.
Change it in a sentence
New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.
Your customers cancel by text
The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.
Your side is in your language too
The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.
A person, when they ask for one
Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.
Locksmiths: the things people ask first
Emergency callers do not want a list of slots. Does it understand that?
It does not offer one. For these calls it asks where they are and what happened, then answers the question they actually asked — how soon — with an arrival window. It never opens with “which day would suit you”. You can hear that in the first ten seconds of the recording on this page.
Why a window and not an exact time?
Because “twenty-five minutes” is a promise one set of roadworks breaks, and the caller will be watching the clock. A window is what you can actually keep, and it is built from the travel time you set between jobs.
What if the caller is outside my area?
It checks the address against the postcodes you cover and tells them on the call. Saying “we do not cover that street” lets them ring somebody who does, instead of waiting in for a van that was never coming and leaving you a review about it.
Half these calls come at two in the morning. Is that extra?
No. There is no night rate and no out-of-hours tier — the line answers at the same speed at two in the morning as at two in the afternoon, because nobody is being woken up to do it. The out-of-hours calls are the ones a lockout business lives on.
Not quite what you run?
These work the same way underneath — and if none of them is you, the last card is.
Plumbers
It quotes the call-out, checks the address, and leaves travel time.
Electricians
It says how long the job takes and what it costs, in the same breath.
Cleaning services
It finds out how big the job is before it offers a time.
AI phone number
Two ways in, and neither of them asks you to reprint anything.
Every other trade
Describe your business and your booking rules get written from that paragraph. There is no waiting list, and you can hear one of those on the page.