An AI receptionist for medical clinics that never guesses
Reception is on hold with a lab and the queue outside is four deep. This answers every line at once, books Dr Osei’s own diary rather than whoever is free, holds the length that appointment really needs — and when it is asked something it was never told, it says so and takes a message instead of inventing an answer.
It books the practitioner the patient asked for, and guesses at nothing.
A patient asking for a named practitioner gets that person’s own diary, not the next free body in the building.
Consultation lengths differ by practitioner and by appointment type, and the one held is the one that was booked.
It answers nothing clinical. Anything it has not been told becomes the patient’s own words plus a callback request.
Every call leaves a written transcript behind the booking, so the front desk can see what was actually said.
Family clinicWestside Family ClinicENFRESZH1:42One caller, four languages, nobody else on the line — and a question it refuses to guess at.
True in every trade
Your customers’ languages
Over twenty, recognised as the caller speaks. Nobody presses a key and nobody has to ask.
A book you can actually read
Today’s list, a calendar, and the written transcript of the call behind every single row.
Change it in a sentence
New service, new hours, a day off — write it the way you would say it. There is no settings screen to hunt through.
Your customers cancel by text
The confirmation text is also how they get out of it. They reply, the slot goes back into your book, and you are told if it was for today — no queue, no app, and nobody has to phone you back to cancel.
Your side is in your language too
The dashboard is in English, French, Spanish, German, Portuguese, Italian, and both Simplified and Traditional Chinese — dates and durations included. You should not have to work in your second language to run your own book.
A person, when they ask for one
Add and confirm your mobile and “can I speak to someone?” rings it. Until you confirm it, the receptionist never offers a transfer it cannot make — it takes a message instead.
Medical clinics: the things people ask first
What does it do with a question it cannot answer?
It says it cannot confirm that one, and takes the patient’s number and their exact question. You can hear it happen in the recording on this page. A receptionist that guesses is not slightly worse than one that says “I do not know” — it is a different and much more expensive thing.
Patients ask for a particular doctor. Does it honour that?
It books that person’s own diary. If they have nothing suitable it says so and offers who does, rather than quietly moving the patient to somebody they did not ask for and letting them find out at the desk.
Is there a record of what was said on the call?
Every booking has the written transcript of its call behind it — the patient’s side, the receptionist’s side, and every check it ran against your diary. That is how you settle “but I asked for Thursday” without anybody having to remember.
Our patients speak several languages. Does it really follow?
In the recording on this page a single caller uses four languages in one hundred seconds, with nobody else on the line — and the appointment is still booked correctly at the end. Nobody pressed a key, and nobody was asked to repeat themselves in English.
Not quite what you run?
These work the same way underneath — and if none of them is you, the last card is.
Dental practices
It books the chair — and refuses to give clinical advice.
Driving schools
The person booking is usually not the person driving.
Hair & barber
It knows who does what, and how long it really takes.
AI phone answering service
A traditional answering service picks up and writes down what the caller said.
Every other trade
Describe your business and your booking rules get written from that paragraph. There is no waiting list, and you can hear one of those on the page.